Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.).
If you’re not satisfied with an item that you purchased from Pot Racks Plus, you can initiate a return within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
1. No return merchandise will be accepted without prior authorization and must be returned within 30 days of when the order was delivered.
2. All returns must be in their original carton with all packing material intact.
3. All returns must be sent freight prepaid by the customer and insured.
4. If the product is received by our shipping department damaged, you will not be refunded for the product return.
5. If you insured your package for the return to us and it is damaged, you will need to process the claim for reimbursement.
6. Any shipping cost that you initially paid will not be reimbursed.
7. A 30% restocking fee will be deducted from your refund for all items returned that were not defective from the manufacturer or distributors shipper.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently ship to only the 48 contiguous United States. If you would like the cost to ship to other parts of the world please contact us for a quote and time frame for delivery. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.